The AI-Native Pendo Consulting Partner
We help enterprise teams unlock the full value of Pendo — from first implementation to ongoing optimization. Better adoption, stronger retention, and measurable revenue impact.
Trusted by customer-led teams at
What We Do
Three ways we help you get more from Pendo — whether you're just getting started or looking to scale what's already working.
Implementation
Get Pendo up and running the right way from day one. We handle tagging, configuration, and analytics setup so your team sees value fast.
Learn moreUse Case Accelerators
Pre-built Pendo playbooks for onboarding, feature adoption, NPS, and churn prevention. Deploy proven patterns in weeks, not months.
Learn moreManaged Services
Ongoing Pendo management for teams that want expert support without the headcount. We optimize, report, and iterate continuously.
Learn moreOutcomes by Industry
We bring industry-specific playbooks so you get results that matter for your business — not generic advice.
SaaS
- Retention — Reduce churn with proactive engagement signals
- Renewal — Build renewal confidence with usage data
- Expansion — Identify upsell opportunities through adoption patterns
- Adoption — Drive feature usage with targeted in-app guidance
- Reduce Cost to Serve — Deflect support with self-service experiences
Industrial Services
- Field Productivity — Equip field teams with the right tools and data
- Field Enablement — Accelerate onboarding and training in the field
- Customer Service — Improve resolution times with better digital experiences
- Cross-sell — Surface opportunities through usage intelligence
Why Balboa
We're not a generic consulting firm that happens to know Pendo. We built this practice from the ground up around one platform and the teams that use it.
Pendo-First Expertise
Every engagement starts with deep Pendo knowledge. We know the platform inside and out — the features, the limitations, and the workarounds.
Outcome-Driven
We measure success by your business metrics — retention rates, adoption scores, support deflection — not hours logged or features shipped.
AI-Native Approach
We use AI to accelerate analysis, identify patterns in your product data, and deliver insights faster than traditional consulting engagements.
"Balboa's team understood our Pendo instance better than we did within weeks. They identified gaps we'd missed for over a year and helped us build a customer health model that actually works."
VP of Customer Success
Enterprise SaaS Company
Ready to Get More From Pendo?
Whether you're starting fresh or optimizing an existing instance, we'll show you exactly where the opportunities are — no strings attached.
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